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SHIPPING POLICY

At RayuCare, we aim to provide seamless and reliable shipping services through our trusted courier partners. Below is our detailed shipping policy covering timelines, charges, returns, and more.

🚚 General Shipping Information

We currently ship across India (domestic shipping only) using reliable third-party courier services. Delivery timelines may vary depending on your location and unforeseen circumstances such as weather, public holidays, or strikes.

  • Order Cut-Off Time: 5:00 PM (IST)

  • Handling Time: 1–3 business days (Monday to Saturday)

  • Delivery Time: 3–15 business days (Monday to Saturday) after dispatch

👉 Remote or rural areas may experience slightly longer delivery timelines.

TERMS & CONDITIONS

Welcome to RayuCare. These Terms & Conditions govern your use of our website and services. By accessing or purchasing from our website, you agree to comply with these terms.

🛍️ General Conditions

  • By using this website, you confirm that you are at least 18 years of age or accessing under supervision of a legal guardian

  • You agree not to use our products for any illegal or unauthorized purpose

  • We reserve the right to refuse service to anyone at any time

📦 Products & Services

  • All products are subject to availability

  • We reserve the right to limit quantities or discontinue products without notice

  • Product images are for reference; actual product may vary slightly

💰 Pricing & Payments

  • All prices are listed in INR (₹) and are inclusive/exclusive of taxes as applicable

  • We reserve the right to change pricing at any time without prior notice

  • Payments must be completed before order processing (except COD orders)

🚚 Shipping & Delivery

  • Orders are processed and shipped as per our Shipping Policy

  • Delivery timelines are estimates and may vary due to external factors

  • RayuCare is not responsible for delays caused by courier partners

❌ Cancellation

  • Orders can only be cancelled before reaching the “Quality Check” stage

  • Cancellation charges may apply as per our Cancellation Policy

🔁 Returns, Refunds & Exchanges

  • Returns and refunds are governed by our Return & Refund Policy

  • Personal care and hygiene products are generally non-returnable

  • Exchanges are only applicable for damaged or defective items

👤 User Accounts

  • You are responsible for maintaining the confidentiality of your account

  • Any activity under your account is your responsibility

  • We are not liable for unauthorized access due to user negligence

⚠️ Accuracy of Information

  • We strive to provide accurate product and pricing information

  • However, errors may occur, and we reserve the right to correct them without prior notice

🚫 Prohibited Uses

  • You are prohibited from using the website:

  • For unlawful purposes

  • To violate any laws or regulations

  • To transmit harmful code (viruses, malware, etc.)

  • To exploit or harm other users

🔐 Intellectual Property

  • All content on this website (logos, images, text, graphics) is the property of RayuCare

  • Unauthorized use, reproduction, or distribution is strictly prohibited

📢 Third-Party Services

  • We may use third-party tools and services (payment gateways, logistics, analytics)

  • We are not responsible for third-party policies or actions

⚖️ Limitation of Liability

  • RayuCare shall not be liable for any indirect, incidental, or consequential damages

  • We do not guarantee uninterrupted or error-free service

  • Use of our website and products is at your own risk

🛡️ Indemnification

You agree to indemnify and hold RayuCare harmless from any claims, damages, or expenses arising from your misuse of the website or violation of these terms.

📍 Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the jurisdiction of courts located in:
Mumbai, Maharashtra

🔄 Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time.
Changes will be effective immediately upon posting on the website.

📞 Contact Information

For any questions regarding these Terms & Conditions:

📧 Email: support.rayucare@gmail.com
📞 Phone: +91 9930371442

📍 Address:
RayuCare
Dahisar East, Mumbai, Maharashtra – 400068India

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