Return & Refund Policy

At RayuCare, we strive to provide the best quality products to our customers. Please read our return and refund policy carefully:

Returns

Please note that cosmetic and personal care products once sold cannot be returned.
Due to hygiene and safety concerns, we do not accept returns on any products after delivery.

Refunds (If Applicable)

Refunds are not applicable once the order has been delivered.
We do not offer refunds for products that have been successfully shipped and received by the customer.

CANCELLATION POLICY

Cancellation of Product

Customers may cancel their orders only before the order reaches the “Quality Check” stage. Once the order has entered processing, cancellation terms will apply as mentioned below.

💳 Prepaid Orders

Before Quality Check:

A 3% deduction of the total order value (whichever is higher) will be applied towards payment processing charges
An additional 9% cancellation fee will be applicable

After Quality Check:

Cancellation requests may still be considered
However, logistics charges (forward + return shipping) and a restocking fee will be deducted from the refund amount

🚚 Cash on Delivery (COD) Orders

Customers can cancel the order before it is processed and reaches the “Quality Check” stage
Cancellation after Quality Check or refusal of delivery will lead to:
- Restriction or removal of future Cash on Delivery (COD) privileges

⚠️ Important Notes

Once the order is shipped, cancellation may not be guaranteed
Refunds (if applicable) will be processed after deducting applicable charges

🔄 Policy Changes

RayuCare (rayucare.com) reserves the right to modify, update, or change this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

📞 Contact Us

For any cancellation-related queries, please contact us:

📧 Email: support.rayucare@gmail.com
📞 Phone: +91 9930371442

📍 Address:
RayuCare
Dahisar East, Mumbai
Maharashtra – 400068
India